Location: Open to remote work within the United States 
 
Job Type: Full-Time 

  

About One Creation: 
 
We are a leading privacy-by-design, hyper-personalization platform that enables organizations to build customer-centric products and services that span across various brand business sectors by granting control of data to their customers. Through our consent campaigns, companies can continuously offer new cross vertical products and services that are tailored to customers in a trusted environment, strengthen customer loyalty and increase product usage. We are a fast-growing company that works collaboratively and is passionate about driving results for our clients and pushing the boundaries of technology. 

The Opportunity:
 

We are seeking a highly motivated and experienced Partnership and Community Manager to join our team. As the Partnership and Community Manager, you will be responsible for building, growing, and managing our user community. Your primary focus will be on cultivating strategic partnerships and fostering engagement among our customers, including both non-technical and technical users who utilize our API/SDK/self-download packages. You will play a critical role in driving user adoption, fostering customer loyalty, and optimizing the hyper-personalized customer experience through consent campaigns and data control initiatives.

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Responsibilities: 
 

1. Partnership Development: 

   • Identify and establish strategic partnerships with relevant organizations, agencies, and platforms in the marketing industry. 

   • Collaborate with partners to create joint marketing campaigns, co-branded content, and other initiatives to expand our user base. 

   • Negotiate and manage partnership agreements, ensuring mutually beneficial terms and long-term success. 

2. Community Building and Engagement: 

   • Develop and execute strategies to build a vibrant and engaged user community. 

   • Foster relationships with users through various channels, including online forums, social media, email newsletters, and events. 

   • Encourage user-generated content, knowledge sharing, and peer-to-peer support within the community. 

3. User Support and Advocacy: 

   • Act as a liaison between users and internal teams, conveying user feedback, feature requests, and issues. 

   • Provide prompt and helpful responses to user inquiries, troubleshooting technical and non-technical issues. 

   • Advocate for users within the organization, ensuring their needs and perspectives are considered in product development and decision-making processes. 

4. User Onboarding and Education: 

   • Develop and deliver comprehensive onboarding materials and resources to help users successfully implement and utilize our platform. 

   • Organize and conduct webinars, workshops, and training sessions to educate users on platform features, best practices, and industry trends. 

   • Continuously update and improve user documentation and knowledge base. 

5. Metrics Tracking and Reporting: 

   • Establish and track key performance indicators (KPIs) to measure the growth, engagement, and satisfaction of the user community. 

   • Prepare regular reports and presentations for management, providing insights and recommendations for community development strategies. 

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Requirements: 

  

• Bachelor's degree in Marketing, Business, or a related field. Relevant experience may be considered in lieu of a degree. 

• Proven experience in a similar role, preferably within the software industry or technology-focused marketing. 

• Familiarity with customer loyalty programs, customer experience optimization, and data privacy regulations. 

• Strong understanding of marketing concepts and industry trends. 

• Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences. 

• Experience in providing customer support and resolving user issues effectively. 

• Technical aptitude and familiarity with APIs, SDKs, and software packages preferred. 

• Proficiency in social media platforms, community management tools, and content creation. 

• Analytical mindset with the ability to track metrics, analyze data, and derive actionable insights. 

• Self-motivated and proactive, with the ability to work independently and as part of a team. 

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Preferred Qualifications: 

 

• Experience in a similar role within the marketing industry, particularly at companies such as GitHub, Smile.io, or other similar organizations. 

• Familiarity with software development tools, platforms, and ecosystems. 

• Knowledge of inbound marketing strategies, content creation, and SEO best practices. 

• Familiarity with customer relationship management (CRM) systems and marketing automation platforms. 

 

If you are passionate about marketing, customer experience, and empowering users through data control, and if you thrive in a dynamic and collaborative environment, we would love to hear from you.   

 

Please submit your resume to: careers@one-creation.com